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Price Promise

When you shop at Stratus Healthcare, you don’t just get access to our comprehensive range of quality
healthcare products, fitness aids and expert advice. You also get the best price in the market.
Our Price Promise means that whatever you buy from Stratus Healthcare, it will never end up costing you
more than you’d pay at one of our named competitors*. (You’ll find it often costs less here on
Stratus Healthcare.)

How does it work?

If you buy something from us, and find it cheaper on a competitor website within 14 days, we’ll
give you a Stratus Healthcare Voucher for the difference.

What are the conditions?

The product must be identical – this means it must be from the same manufacturer, with the same
number of constituent units. (In other words, a 24 pack of paracetamol can only be compared with
a 24 pack of paracetamol, from the same manufacturer.) The comparison price must be the total
price, including delivery, and that delivery must have the same time-scale as our delivery terms.

How do I claim my voucher?

If these conditions are met, then just send an email to including a
photograph or screenshot of your receipt from Stratus Healthcare, along with a link to the competitor site so we can check their price and issue your voucher for the difference.

Can I still get the voucher, even though I bought the product elsewhere.

Yes! You don’t even have to shop at Stratus Healthcare to avail of our Price Promise. If you spot a cheaper
product on a named competitor site*, that meets the conditions above, you can email us at, including a link to the product on our site and the competitor’s site,
and we’ll email you back a Stratus Healthcare Voucher for the difference.

How long before I get my voucher?

We will email a voucher code back to you within 5 days of receiving your initial email, as long as it
has the relevant details and all the conditions are met. That’s a promise!

* Our Price Promise only applies at the competitors listed here.

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